Privacy Notice

 

Privacy Notice for GAMECHARGE SDN BHD

Last Updated: May 13, 2025

GAMECHARGE SDN BHD ("we," "us," or "our") is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website www.gamecharge.net (the "Site"), and use our services, including purchasing digital game keys, software, and related digital content (collectively, the "Services").  

 

Please read this Privacy Notice carefully. By using our Site and Services, you consent to the data practices described in this notice. If you do not agree with the terms of this Privacy Notice, please do not access the Site or use our Services.

We operate in accordance with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA).

1. Information We Collect

We may collect personal information from you in a variety of ways, including:

  • a. Personal Information You Provide to Us:

    • Account Information: When you create an account, we may collect your name, email address, username, password, and other information you provide.
    • Purchase Information: When you make a purchase, we collect information necessary to process your order, which may include your name, billing address, shipping address (if applicable, though usually not for digital goods), payment information (such as credit card details or other payment method details, often processed by third-party payment processors), and the products you purchase.
    • Communications: When you contact us for customer support or other inquiries, we may collect your name, email address, and the content of your communications.
    • Promotions and Surveys: If you participate in promotions, surveys, or contests, we may collect information you provide in connection with such activities.

  • b. Information We Collect Automatically:

    • Log and Usage Data: When you access and use our Site, we may automatically collect certain information, such as your IP address, browser type, operating system, device information, pages viewed, links clicked, the dates and times of your access, and other usage statistics.  
    • Cookies and Similar Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to collect information about your Browse activities, personalize your experience, and analyze Site traffic. You can control the use of cookies at the browser level. For more information, please see our "Cookies and Tracking Technologies" section below.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Manage Our Services:  
    • To create and manage your account.
    • To process your transactions and deliver purchased digital products.
    • To provide customer support and respond to your inquiries.
  • To Communicate With You:
    • To send you transactional communications, such as order confirmations, updates, and security alerts.
    • To send you promotional materials, newsletters, and other information about our products, services, and special offers, where you have consented to receive such communications. You can opt-out of marketing communications at any time.
  • To Improve Our Services:
    • To understand how users interact with our Site and Services.
    • To monitor and analyze trends, usage, and activities.
    • To develop new products, services, and features.
  • For Security and Fraud Prevention:
    • To protect the security and integrity of our Site and Services.
    • To detect, prevent, and address fraud, unauthorized access, and other illegal activities.
  • To Comply with Legal Obligations:
    • To comply with applicable laws, regulations, legal processes, or governmental requests.
    • To enforce our Terms of Use and other policies.  

3. How We Share Your Information

We may share your information in the following circumstances:

  • With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing (e.g., Paypal), data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are authorized to use your personal information only as necessary to provide these services to us and are obligated to protect your information.  
  • With Game Publishers/Developers: In some instances, we may need to share limited information (such as a transaction ID or email for verification) with game publishers or developers to facilitate the activation of your purchased game keys, provide support, or resolve issues.
  • For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:  
    • Comply with a legal obligation or a request from public authorities.  
    • Protect and defend our rights or property.
    • Prevent or investigate possible wrongdoing in connection with the Services.
    • Protect the personal safety of users of the Services or the public.  
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.  
  • With Your Consent: We may share your information with other third parties with your prior consent.  

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.  

 

  • Types of Cookies We Use:
    • Essential Cookies: Necessary for the operation of our Site, such as enabling you to log into secure areas or make purchases.  
    • Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Site.
    • Functionality Cookies: Used to recognize you when you return to our Site and enable us to personalize our content for you.
    • Targeting/Advertising Cookies: Record your visit to our Site, the pages you have visited, and the links you have followed. We may use this information to make our Site and the advertising displayed on it more relevant to your interests. (Specify if you use third-party advertisers).  
  • Your Choices: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

5. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data transmitted to our Site. Any transmission of personal information is at your own risk.  

 

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Notice, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.  

 

7. Your Rights (In Accordance with Malaysian PDPA)  

 

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data. Subject to certain exceptions, these rights include:

  • Right to Access: You have the right to request access to the personal data we hold about you and to obtain a copy of it.  
  • Right to Correction (Rectification): You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.  
  • Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.  
  • Right to Prevent Processing Likely to Cause Damage or Distress: You have the right to request that we cease or not begin processing your personal data if it is likely to cause substantial damage or substantial distress to you or another person.
  • Right to Prevent Processing for Direct Marketing: You have the right to request that we cease or not begin processing your personal data for direct marketing purposes.
  • Right to Data Portability: You may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller, where technically feasible (this right is more specific under regulations like GDPR, but PDPA principles support data access).  

To exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).  

 

8. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in Malaysia.  

 

If we transfer your personal data outside of Malaysia, we will take appropriate steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA. 

 

9. Children's Privacy

Our Services are not directed to individuals under the age of 18 without parental consent, and we do not knowingly collect personal information from children under the age of 13 (or the relevant age of consent in your jurisdiction) without verifiable parental consent. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers. If you believe that we might have any information from or about a child in contravention of this provision, please contact us.  

 

10. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page and updating the "Last Updated" date at the top of this Privacy Notice. You are advised to review this Privacy Notice periodically for any changes. Changes to this Privacy Notice are effective when they are posted on this page. For significant changes, we may also provide a more prominent notice (such as by email).  

 

11. Contact Us

If you have any questions or concerns about this Privacy Notice, our privacy practices, or if you wish to exercise your rights, please contact our Data Protection Officer (or designated contact person) at:

GAMECHARGE SDN BHD Attn: Data Protection Officer: admin@gamecharge.net